Course curriculum

  • 1


  • 3


    • Security First!

    • Security Pledge

  • 4

    Module 1: Your Online Location- Connectivity

    • Connectivity

    • Connectivity Quiz

  • 5

    Module 1: Your Online Location - Client View

    • Background

    • Background Quiz

    • Lighting

    • Lighting Quiz

    • Framing

    • Framing Quiz

  • 6

    Module 1: Your Online Location - Sound

    • Sound

    • Sound Quiz

  • 7

    Module 1: Your Online Location - Privacy

    • Privacy

    • Privacy Quiz

  • 8

    Module 2: Your Role as Host

    • Your Role as Host

    • Your Role as Host Quiz Part 1 of 2

    • Your Role as Host Quiz Part 2 of 2

  • 9

    Module 3: Soft Skills

    • Soft Skills

    • Soft Skills Quiz Part 1 of 2

    • Soft Skills Quiz Part 2 of 2

  • 10


    • Bonus Module: New Technology

    • H-U-G

    • Downloadable H-U-G PDF

    • Printable Online Location Checklist

    • Exit Form

Further Video Call Training

  • Your Video Call training choices are here:

Learning Objectives

Participators will understand:
  1. How best to set up or use their remote setting and devices to provide a reliable and reassuring consultation.
  2. How soft skills can be applied to reassure and build meaningful rapport to aid information gathering.
  3. Patient perspective.
  4. A good housekeeping overview.

Why AvatarJo?

Here at AvatarJo we have been delivering via video scenario based training since 2014.

Our brilliant role-play actors bring training to life and help people develop authentic, confident, communication skills. We are the UK's only via video role-play training specialist.

As a result, we are well equipped to provide unique training to those now entering the foray of online consultation. In this course, we share our expert knowledge of how to create a professional environment in any video client.

None of us is as good as all of us.

  • Equality

    The beauty of remote work is that we can provide work with equal pay and opportunities for actors and team members, no matter where they are or who they are... as long as they can do their job.

  • Diversity

    Our actors represent not just your workforce now, but the workforce of the future; all ages, all colours and all gender identities, diverse thinkers, from all walks of life. We bring diversity into your training instantly.

  • Safety

    Not only do you need to keep your staff safe from infection, but safe from intruders. Our remote actors are all working in secure and confidential environments and trained specifically to work safely via video.

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Upgrade your remote appointment skills now!